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Our customer service courses are designed for individuals interested in working in the customer service sector. The courses are suitable for a wide range of industries where customer interaction is a key part of the role. Whether you’re interested in pursuing a customer focused role or keen to update your existing skills this course will help you develop excellent communication skills and improve your confidence when interacting with customers.
Topics covered include:
An optional Level 2 Certificate in Understanding Customer Service is available for learners who wish to gain a formal qualification.
Please contact us for more information or to register your interest for our next course.
Topics covered include:
• Principles of effective customer service
• Strategies for managing difficult or challenging customer interactions
• Communication techniques and skills
• Understanding Customer Service Principles
• Dealing with Customer Requests and Complaints
• Teamwork and Professional Behaviour
• Using Customer Feedback
An optional Level 2 Certificate in Understanding Customer Service is available for learners who are interested to gain a formal qualification.