Hospitality

A course for participants interested in working in Customer Service or Hospitality

Course Overview

Our hospitality course provides an overview of career options in the hospitality industry and helps participants develop basic customer service skills. It is suitable for individuals who are new to the sector as well as those looking to build on existing experience. The course will covers a range of roles commonly found in hospitality settings, such as hotels, restaurants, and events. Participants will gain an understanding of the skills and attributes valued in the industry and explore which areas may be a good fit for their interests. The learning environment is informal and supportive with a focus on practical knowledge and real-world application.

Key Details

Duration:
Experience:
10
Weeks
Beginner
Enrolment Close
London
December 31, 2025
London or remote

Want to join this course?

Please contact us for more information or to register your interest for our next course.

Course Details

Topics covered might include:

  • An introduction to the hospitality industry and the different job roles available
  • Standards  of personal behaviour and presentation in hospitality roles
  • How  to work effectively as part of a hospitality team
  • Delivering great customer service and maintaining a positive experience for guests
  • Communicating clearly and professionally in a hospitality or business environment
  • Health and safety basics every hospitality worker needs to know
  • Food  safety essentials and how to give basic advice on allergies
  • The importance of sustainability in the hospitality sector

Optional Qualifications:

As part of the course, you’ll also have the opportunity to gain the following qualifications:

  • Level 2 Food Health and Safety Certificate
  • Level 2 Award in Understanding Customer Service